Account closure
Need for Spin Close Account
The options open to you
Cooling off
A short break of one day, one week or one month with auto reopen at the end.
Self exclusion
A longer term exclusion of six months, one year or five years.
Permanent closure
Account is closed for good and cannot be reopened under the same details.
Email request
If self service is not enough, the support team can close your account for you.
Closing an account at Need for Spin is a quick process, and the team is happy to help you through it whichever path you choose. The right option depends on why you are closing the account. If you are simply taking a break from gambling and you might want to come back later, a cooling off period is usually the right call. If you have decided that gambling is not for you and you want a long term block, self exclusion is the safer choice. If you want the account closed for good, that is also available.
You can start any of these processes from the responsible gambling section of your account, which sits inside your profile. Each option is laid out clearly with a plain English description of what will happen, how long it will last and what happens to any balance or active bonus on your account. If you would rather not use the self service tools, the live chat team can close your account in a few minutes, or you can send an email if that is more comfortable.
What happens to your balance
Your real money balance is always paid back to you before an account is closed. The team uses the same payment method you used to deposit, and the withdrawal is processed as a priority so you are not waiting longer than necessary. If you used multiple deposit methods, the team will follow the order they were used in to make sure the payment matches the regulatory requirements on payment routing.
Bonus balances and free spins are forfeited when an account is closed. Spin Points are converted to a small farewell bonus that you can use to play out any remaining cash before the account is archived. If you have an open withdrawal at the time you ask to close the account, the closure is paused until the withdrawal has been processed.
How long the process takes
A cooling off period takes effect within a few minutes of you confirming the request. Self exclusion takes effect within an hour, sometimes immediately depending on what is happening in your session. Permanent closure takes one working day to process, which gives the team time to settle any open withdrawals and to make sure everything is reconciled before the account is archived for good.
If you change your mind
A cooling off period reverses itself automatically when the period ends. There is nothing for you to do. If you want to reverse a self exclusion before the end of the period, the support team can help you understand what is possible. Some self exclusion periods are reversible after a cooling off period of their own, others are not. Permanent closure is exactly that, permanent. The team will be very clear about that distinction before they close the account.
How do I close my Need for Spin account?
Open your account from the top right of the screen, tap the responsible gambling section and choose the option that suits you. A short cooling off period is the right choice if you are simply taking a break. Self exclusion is the right choice if you want a longer term block. Permanent closure is for when you have decided that gambling is not for you and you want the account closed for good. If you would rather not use the self service tool, the live chat team can close your account in a few minutes.
How long does an account closure take?
A cooling off period takes effect within a few minutes. Self exclusion takes effect within an hour. Permanent closure takes one working day to process, which gives the team time to settle any open withdrawals and reconcile the account before it is archived. If you have any urgency, the live chat team can usually accelerate the process. Email requests are answered within a working day and the closure is processed at the same time as the response.
What happens to my money when I close my account?
Your real money balance is paid back to you using the same payment method you used to deposit, processed as a priority withdrawal. Bonus balances and free spins are forfeited. Spin Points are converted to a small farewell bonus that you can use to play out any remaining cash before the account is archived. If you have an open withdrawal at the time of closure, the process is paused until the withdrawal has been processed in the normal way.
Can I reopen a closed account?
A cooling off period reopens automatically when the period ends. Self exclusion can sometimes be reversed after a cooling off period of its own, depending on which option you chose. Permanent closure is irreversible and the account cannot be reopened under the same details. If you change your mind after a permanent closure, you would need to open a new account, and you should think carefully about whether that is the right thing to do for your situation.