Data protection
Need for Spin Privacy Policy
What this policy covers
What we collect
Account, payment, gameplay and contact data, and nothing more.
Why we collect it
To run your account, process payments and meet our legal obligations.
How we store it
Encrypted at rest and in transit, held only as long as needed.
Your rights
Access, correction, deletion, portability and the right to complain.
Need for Spin is the data controller for any personal data you provide when you register, deposit, play or contact our support team. We take that responsibility seriously and we hold ourselves to the data protection standards that apply in the regulated markets where we operate, including the General Data Protection Regulation across the European Union and the equivalent UK data protection law.
The personal data we collect falls into four buckets. The first is account data, which is the information you give us when you register, including your name, date of birth, email address and phone number. The second is payment data, which covers the deposit and withdrawal methods you use, including masked card details and any e-wallet or crypto wallet identifiers. The third is gameplay data, which is the record of the games you have played, the bets you have placed and the outcomes. The fourth is contact data, which is the record of any conversation you have with our support team.
Why we collect each type of data
Account data is collected so we can open and run your account and so we can meet our anti money laundering and know your customer obligations under the law. Payment data is collected so we can process your deposits and withdrawals safely. Gameplay data is collected to operate the games, calculate your loyalty rewards and meet the requirements of the gaming regulator. Contact data is collected so we can respond to you and so we can keep a record of any decisions we have made about your account.
How long we hold your data
We hold your data for as long as your account is active and for a further five years after you close it, in line with the anti money laundering record keeping rules in our licensing jurisdiction. Some categories of data, such as gameplay history, are anonymised after the retention period and may be kept for longer in aggregate form for analysis purposes. If you would like a copy of your data or you would like us to delete it earlier than the retention period, please contact us.
Who we share your data with
We share your data with payment processors so we can move money in and out of your account, with the game studios so they can serve the games to you, with our regulator so we can meet our licence conditions and with law enforcement if we are legally required to do so. We do not sell your data, we do not share it for marketing purposes with anyone outside the Need for Spin group and we do not use it for any purpose other than the ones described in this policy.
Cookies and tracking
We use cookies and similar technologies to make the site work, to remember your preferences and to understand how the lobby is used. The cookie policy on this site has the full detail and lets you control which cookies are set. You can change your cookie preferences at any time from the link in the footer.
What personal data does Need for Spin collect?
We collect the personal data you provide when you register and play, including your name, date of birth, email address, phone number, masked payment details, gameplay history and any conversations with our support team. We do not collect any data that is not needed to operate your account, process your payments and meet our legal obligations as a regulated gambling operator.
How is my data protected?
Your data is encrypted in transit between your device and our servers and at rest on our systems. We use bank grade encryption standards and follow the security practices required by our licensing jurisdiction. Access to personal data inside the company is restricted to staff who need it for their role, and every access is logged. We run regular penetration tests and security audits to make sure our defences hold up against current threats.
How do I access or delete my data?
You have the right to ask us for a copy of the personal data we hold about you, to ask us to correct anything that is wrong and to ask us to delete your data once your account is closed and the legal retention period has expired. Contact our support team at any time to make a request. We will respond within thirty days and we will not charge you for a standard request. Repeated or excessive requests may attract a small administrative fee.
Do you share my data with third parties?
We share your data with payment processors, game studios, our regulator and law enforcement when we are legally required to do so. We do not sell your data, we do not share it for marketing purposes outside the Need for Spin group and we do not use it for any purpose beyond the ones described in this policy. The full list of categories of recipients sits in the privacy policy itself, and we are happy to answer specific questions if you have them.